Ceralunen™
Shenzhen Jianzheng Technology Co., Ltd. | Email: service@ceralunen.com | Legal Representative: Jiang Weixin
Return Policy
Ceralunen™ aims to provide a clear process for customers who need assistance with an eligible return.
↩️ Return Eligibility
A return request may be reviewed when the product meets the applicable return conditions shown by the store and is returned in an appropriate condition.
Where reasonably possible, returned products should include:
-
The main product
-
Included accessories
-
Manuals or components originally supplied
-
Original product packaging where available
Normal inspection may be permitted, but products showing excessive use, improper installation, unauthorized modification, avoidable physical damage, or missing essential components may not qualify for the same return options.
📦 Incorrect or Problematic Items
If you believe an item arrived incorrect, incomplete, or damaged, contact us with a clear description of the issue.
Supporting photographs may be requested when they help confirm the condition of the product.
📝 Return Authorization
Customers should contact Ceralunen™ before sending an item back so that the request can be reviewed and appropriate return instructions can be provided.
Items sent without sufficient identifying information may be more difficult to process.
📩 Return Support
For return-related assistance:
Return requests are handled according to applicable consumer requirements and the circumstances of the individual case.